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When Every Second Counts, We’re on the Line

Australian businesses that engage professional responders within the first hour save up to 58% more data and reduce breach costs by over $350,000 per incident.

When a cyberattack hits at 2 AM during a long weekend, your IT helpdesk won’t cut it. Our Emergency Response Hotline Melbourne gives you instant access to certified cybersecurity experts who act fast identifying, containing, and neutralizing threats before they escalate.

How Our Emergency
Response Service Works

1. Immediate Triage & Containment (First 15 Minutes)

Stop the Bleeding Fast

  • Real-time threat analysis to assess severity
  • Endpoint isolation protocolsto limit spread
  • Rapid classification: ransomware, insider threat, APT, or unknown actor
  • Guidance for data preservation and legal/insurance coordination

Critical First-Step Forensics

  • Network segmentation
  • Volatile memory capture
  • Attack footprint mapping

2.In-Depth Forensics & Threat Removal (First 24 Hours)

Understand What Happened, Fix What Broke

  • Artifact recovery & system memory dump
  • Malware reverse engineering & lateral movement tracing
  • Identification of persistence mechanisms and backdoors

Cause & Recovery

  • Root cause analysis
  • Patch and firewall recommendations
  • Compromised account audit
 

Sample Attack Timeline:

[Day -14] Initial phishing email delivered

[Day -7]  First credential stolen via fake login page

[Day -3]  Lateral movement begins

[Day 0]   Ransomware detonated – HOTLINE ACTIVATED

3. Recovery & Post-Incident Reporting (Day 2–7)

Return to Business — with Clarity and Compliance

  • Clean system reinstatement & threat verification
  • AOIC-ready reports and breach summaries
  • Actionable recommendations to harden systems

Final Reporting

  • Final forensics report
  • Executive/board-level briefing
  • Incident response improvement workshop

Australian Legal & Compliance Integration

We align your response with local laws and data privacy obligations
to protect your business, reputation, and clients.

Breach Notification:

  • OAIC-compliant incident documentation
  • Coordination with state police cybercrime units
  • Mandatory notification templates for affected parties

Evidence Handling:

  • Chain-of-custody documentation
  • Court-ready forensic packages
  • Evidence protection aligned with legal and insurance protocols

Compliance Mapping:

  • Australian Privacy Act & Notifiable Data Breaches Scheme
  • APRA CPS 234technical safeguards
  • Mapping to Essential Eight and ISO 27001

Technical Response Capabilities

Forensic Tools & Techniques

Tool/Technique
Use Case
Outcome
Memory Forensics
Analyze volatile data
Reveal hidden malware & payloads
Packet Capture & Analysis
Trace communication trails
Map attacker C2 channels
File Integrity Monitoring
Spot tampering or planted files
Confirm scope of compromise
Registry & Script Review
Detect persistence techniques
Identify & remove implants
Malware Sandboxing
Execute & observe payloads
Understand behavior safely
Active Directory Audit
Spot privilege misuse
Detect lateral movement paths
Disk Imaging
Create system snapshots
Enable rollback & legal review
YARA + IOC Scanning
Match threat signatures
Confirm attacker presence

Sample Deliverables:

  • Full technical incident timeline
  • Executive summary reports for board/legal
  • IOC lists (IPs, hashes, TTPs) for internal defense updates
  • AOIC breach documentation pack
  • Remediation playbooks & checklists
  • Forensic data exports for third-party review

Service Tiers & Coverage Options

Response Level Matrix

Tier
Response Time
Coverage
Included Hours
Best For
Essential
<4 hours
Business hours
5/year
SMBs
Professional
<1 hour
24/5 + on-call
20/year
Mid-market
Enterprise
<30 minutes
Dedicated team
Unlimited
Critical infrastructure

Retainer Models

  • On-Demand Response (Pay-As-You-Go)
  • Pre-Paid Hours(Best for small-medium businesses)
  • Full-Service Retainer
    Includes 24/7 priority access, incident simulations, and monthly audits
  • Embedded Incident Response Partner
    For enterprises and MSSPs needing deep integration

Why Our Hotline Outperforms

Competitive Advantages

Feature
Basic Helpdesk
Freelance Responder
0Day Hotline
24/7 Expert Availability
❌ Business hours
❌ Limited
✅ Always on
Legal/Compliance Expertise
❌ None
❌ Varies
✅ AU law & AOIC aligned
On-the-Spot Forensics
❌ N/A
⚠️ May lack tools
✅ Full toolkit
Threat Intelligence Access
❌ N/A
❌ None
✅ Live AU threat feed

Pre-Incident Preparation

Don't wait until you're attacked, prepare now.

1. Incident Response Plan Development (1–2 Weeks)

  • Custom IR playbooks tailored to your business
  • Escalation procedures and PR/legal templates
  • Internal roles, checklists, and policies

2.Tabletop Exercises (Quarterly)

  • Simulated attacks to test team response
  • Review of tools, timing, and reporting
  • Practice runs for ransomware, insider threats, and phishing

3.Threat Hunting (Optional Add-on)

  • Proactive scanning for hidden threats
  • IOC checks from recent Australian breaches
  • Dark web exposure reports (credentials, domains)
Special Offer: Free incident response plan template with any retainer sign-up.

Pricing & Packages

Emergency Response Retainers

Package
Annual Cost
Included Hours
Add-Ons
Silver
$25,000
20 investigation hours
OAIC notification support
Gold
$75,000
100 hours
PR/legal coordination
Platinum
$150,000
Unlimited
Dedicated CIRT liaison

Download Our Incident Response Checklist

Download

FAQs

We begin triage within 15 minutes of your call. Our experts are always on standby for 24/7 cybersecurity support Melbourne-wide.
Yes. We offer on-demand incident response services, but clients with retainers get priority access and faster deployment.
Absolutely. We provide AOIC-compliant breach documents, forensic reports, and communication templates aligned with Australian regulatory frameworks.

Don't Wait Until You're Breached

  • Having our emergency hotline number is like having a fire extinguisher - you hope to never need it, but when you do, nothing else will suffice.
Activate Your Emergency Response Retainer
Speak to Our Melbourne CIRT Lead